Pooja Gupte, Tutor in Mumbai - Central Line — Teaches English Language, Sanskrit
I am an Experienced Senior Trainer from the BPO background. I specialize in - Language, Communications, Soft Skills and Telephone Etiquette, Voice and Accent Training Including Accent Neutralization.
I have an overall experience of 24 years. I have spent over 17 years in the BPO Industry. Out of these almost 10 years have been spent in Coaching and Training individuals for various clients - UK, US and Australia.
During this tenure I have had the opportunity to coach individuals one on one, as well as in classroom.
I have designed and delivered Advanced Communications Workshops for Supervisors and Delivered them at various locations in the country and coached Quality Analysts in Coaching and Feedback Styles which was a part of Training the Trainer.